Return Policy

Return Policy - Vorellc

Policy Introduction

At Vorellc, we commit to delivering high-quality bedding products and satisfactory shopping experiences.

This official return policy clarifies standardized rules for all return and exchange applications.

Our policy aims to protect the legitimate rights and interests of every valued customer.

Eligible Return Conditions

Customers can apply for returns within 30 calendar days after receiving the bedding packages.

All returned items must remain unused, unwashed, and intact in original packaging and condition.

Products with quality defects, delivery errors or transportation damages are fully eligible for free returns.

Complete accessories and labels must be attached when submitting return applications.

Ineligible Return Situations

Used, washed, stained or artificially damaged bedding products do not support return services.

Items damaged due to improper personal storage or use will be rejected for return requests.

Final sale products and customized bedding items are non-returnable and non-exchangeable.

Returns without valid order proof or complete original packaging will not be accepted.

Return Application Process

Please contact our customer service team to submit a formal return request within the valid period.

You need to provide order numbers and real photos of products for verification review.

We will send a return instruction and address once your application is approved.

Please send back the package following official guidelines to avoid processing delays.

Refund Rules & Timeframe

We will inspect returned items immediately after receiving and confirming the package condition.

Qualified returns will trigger full refunds to your original payment account.

The refund process usually takes 3 to 7 business days depending on different payment channels.

We will bear the freight for quality-related return orders only.

Customer Support

Our professional support team is always available to solve your return-related doubts.